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ESCde

ESCde
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Microsoft Education Support Centre Germany

Summary

The Education Suppport Centre Germany (ESCde) is an IT support centre for academic institutions and schools as well as for institutions within the public sector. Since 1994, the ESCde has been maintaining a tight collaboration with Microsoft - both in Germany and on an international level. The task of the ESCde is to provide support services for diverse Microsoft products and technologies. The ESCde should also be understood as a mediator of practical knowledge in the everyday work with these products. Through its versatile knowlegde the ESCde is a capable and experienced partner for universities, schools and institutions within the public sector.

The ESCde is part of the ESC-Network, an international initiative of Microsoft within Europe, Middle East and Africa (EMEA). The ESC-Network consists of many IT support centres in different countries of the EMEA region. Most of these centres were set up and modelled on the ESCde.

Software


Related to competence


Participants
Title First Name Surname

Publications


2014
ESCde: IT-Support für öffentliche und akademische Einrichtungen.
Wachtel, A.
2014. Learntec 2014, 04.02.2014, Karlsruhe
Wie erreiche ich eine hohe Zufriedenheit bei (externen) IT-Kunden?.
Wachtel, A.
2014. Service Desk Forum, 18.11.2014, Mainz
Thesis subjects


News About The Project
Title